Geek Squad, Personal Edition

Our DSL line has been dropping the Internet connection for a while, so I bit the bullet and called AT&T. Hours on the phone later, threats of moving to Comcast, and two on-site visits managed to narrow the problem down to the ancient modem we had. Rather than pay them to replace it, I decided to buy one myself and plug it in. How hard could it be, anyway? Um, let's just say it was not exactly plug-and-play. It's working now. I wrote an Amazon review of the modem to document my labors for future innocents.